FAQs
Welcome to the CHARKH WEAR FAQs.
We’re here to make your shopping experience simple, convenient, and worry-free. Below you’ll find answers to the most frequently asked questions about our products, sizes, orders, shipping, payments, returns, exchanges, and customer support.
1. How can I place an order?
To place an order, simply browse our collection and select the product you like. Choose your preferred size, add the product to your cart, and proceed to checkout. Enter your complete delivery details, select the available payment method, and confirm your order. Once your order is successfully placed, you will receive an order confirmation.
2. How can I choose the right size?
Every product page includes available sizes and measurements. We recommend carefully checking the chest, shirt length, trouser or Farshi length mentioned on the product page before selecting your size.
3. What fabrics are used in your products?
Our collections feature quality fabrics including premium branded lawn, Arabic lawn, chiffon, and other materials. The exact fabric and work details are provided on each product page.
4. What is included in a 3-piece outfit?
The items included depend on the specific product. Generally, our 3-piece outfits may include a shirt, trouser, Plazo or Farshi, along with a dupatta. Please check the “What's Included” section on the product page for exact details.
5. How long does delivery take?
Delivery time may vary depending on your location and order processing. Once your order has been dispatched, tracking information may be provided where available.
6. Can I track my order?
Yes. Once your order has been dispatched, you may receive tracking details that allow you to follow the progress of your shipment.
7. Can I cancel my order?
If you need to cancel your order, please contact our customer support team as soon as possible. Cancellation may only be possible before your order has been processed or dispatched.
8. Can I change my delivery address?
If you need to change your delivery address, please contact us immediately after placing your order. Address changes may only be possible before your order is processed or dispatched.
9. Can I return or exchange my order?
Returns and exchanges are subject to our applicable return and exchange policy. Please review the policy carefully to understand the eligibility requirements and procedure.
10. What should I do if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible. Share your order details and clear pictures of the product so our team can review the issue and assist you.
11. Are the colors of the products exactly the same as shown in the pictures?
We make every effort to display our products as accurately as possible. However, slight variations in color may occur due to lighting, photography, and different screen settings.
12. How can I contact CHARKH WEAR?
If you have any questions about our products, orders, sizing, delivery, or anything else, please contact our customer support team through the contact details available on our website. We’ll be happy to assist you.
At CHARKH WEAR, our goal is to provide quality fashion and a smooth, reliable shopping experience. If your question is not answered above, please feel free to contact us.